Do you want to get these report-updates in real time? Subscribe to the live-report RSS feed! This feed includes only report related items. It’s not a substitute but a complement to my main RSS feed which still remains the official one that brings you all my blog posts. Forrester’s Social Technographics: Conversationalists get onto the…

Focus your attention with Twitter Lists – A great way to help you pay attention to those on Twitter who are important to you. Most Online Shoppers Want Live Customer Service – A live voice is still the most preferred form of customer service among online Americans, but two-thirds (67%) of US consumers say they…

5 social media trends to watch – Trends that are having a tremendous impact on how brands will connect to consumers over the next few years. Trendmap – Great to monitor local twitter trends in real time. Different Kinds Of Twitterers: What’s The Right Balance For Business? – insightful data and stats. Market Engagement Optimization…

Key Stats About Wikipedia – Via Resource Shelf + some key stats about Wikipedia. 100 PRs to follow on Twitter with one click — NevilleHobson.com + good TweepML tips from Neville. Share Lists of Twitter Users | TweepML – TweepML is a simple format to make it easy for people to share a list of…

New Approaches for Analyzing Influence on Twitter – [the PDF report is available for download] Using a new methodology based on the content and responses of 12 popular users, they determined measurements of relative influence on Twitter. They examined an ecosystem of 134,654 tweets, 15,866,629 followers, and 899,773 followees, and in response to the 2,143…

“Social Media Press Release” Template – Free download Baby steps in Social Media News Releases at Helpful Technology – The Social Media News Release (SMNR) updates the old press notice and video news release for a social media age. SociafyQ – Free Social Network Monitoring and Analytics – SociafyQ is designed to be the leading…