[Communications Report] for June 12th 2010 – AndreaVascellari.com

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[Communications Report] for May 18th 2010 – AndreaVascellari.com

Do you want to get these report-updates in real time? Subscribe to the live-report RSS feed! This feed includes only report related items. It’s not a substitute but a complement to my main RSS feed which still remains the official one that brings you all my blog posts.

The Trust Circle

What is it?
Relationships that people have on the web can be described with concentric circles. The innermost represents the people we trust the most, our closest friends. When we start to move out from that close group of people, our trust starts to fade away until we reach the point in which we start to rely more on the opinions of ‘experts’ or more authoritative and recognized voices in that space.

Update based on comments: Existence of multiple groups of circles around each individual. Each one of these groups is dedicated to a specific niche (professional, personal life, etc.). Although certain contacts can be present on different groups, according to the niche we are looking at they can have a different level of influence/trust.

Why it’s important?
The understanding of the trust circle dynamics can offer great positioning advantages for brands, strategists and other communications practitioners. Understand where you are standing or where you should eventually be helps the listening process, the engagement, the acquisition, the support and the retention of your target audience.

Take this as a conversation starter. What would you add to it? What’s your take?

I’d love to hear your thoughts here in the comments or via twitter @vascellari (remember to link to this post!).

Andrea

Richard Edelman on Trust Barometer 2010

The Edelman 2010 Trust Barometer survey of trust and credibility in business and government has just been released.

According to Richard Edelman (President & CEO Edelman) business has stabilized and trust has risen in few countries such as the US but generally the picture is much more solid.

However trust in business is very fragile and business has to learn that the biggest drivers of corporate reputation are no longer an outstanding CEO and having terrific financial results.

Today the main reputation drivers are:

  • Quality products & services
  • Trust in the company
  • Transparent operations

That’s the new normal for corporation.

Downloads & Coverage

Andrea